It is an old adage: “If client invoices are not accurate and timely, they are unlikely to be paid promptly and in full.” If only it were still that simple. Today law firms, big and small, struggle to keep pace with ever-changing client billing requirements, protean general counsel billing guidelines, time and rate restrictions, accrual projections and budget update requests, not to mention the vagaries of dozens of different e-billing systems. Without an experienced and highly organized billing staff with well-documented and efficient workflows, law firms risk both adverse financial consequences and strained client relationships.